SolutionCenter.msi installer package pop up

This is one of the common and known issue that comes over on one or the other computers which had installation of hp printer software a number of times and rarely disturbs new hp connections.

The error message comes up with the following message :

‘The feature you are trying to use is on a network resource that is unavailable’


The above picture is just an example for the same pop up but for another package. It can be a solutioncenter.msi, hpproductassistant.msi, status.msi, trayapp.msi or any other pop up asking for msi installation package.

Follow the simple steps to give a permanent solution, though there are other solutions in which you locate the *.msi file in the setup folder on software package/CD. The other way is to use windows installer cleanup utility, but the best solution is here.

  1. Open registry editor.
  2. Browse to HKEY_CLASSES_ROOT\Installer\Products
  3. Under this you will see a long list of keys with alphanumeric names. Locate the key with the product name as “solution center” and delete it.


After deleting this entry it will be a hassle free experience for you.

All the best ~ justgurpreet


11 Responses to SolutionCenter.msi installer package pop up

  1. Mike P says:

    Thanks for the tip! That worked perfectly.
    Fixed 3 machines in the office with the same issue, saved me lots of reinstall time!! Happy New Year.

  2. vaughnzipper says:

    You are the man! Thanks for the steps!

  3. Josee M says:

    Been dealing with this pop for over a year, until I bought another HP printer installed on the 2nd pc. Had the same problem and this morning, I said that’s it, gotta find WHAT the heck is going on!

    No more concerns, questions and frustrations will consume me every time I start my 2 computers!

    Thanks ‘justgurpreet’ for the great solution!

  4. allison says:

    I can found “solution center” under HKEY_CLASSES_ROOT. How do I get to HKEY_CLASSES_ROOT\Installer\products?

    Please help. Thanks!

  5. allison says:

    I meant “I can not find “soultion center” on last posting.

  6. justgurpreet says:

    @allison if you look under HKEY_CLASSES_ROOT \Installer\products you will see many folders with alphanumeric code making no sense. By clicking on any of them, you get a list properties on right column, one of them is product name. Now the alphanumeric folder which “Product Name” as Solution Center is to be deleted.

  7. Marcel says:

    Sorry, but this doesn’t work. I followed exactly the (simple) prcedure, but no way, it still appears (TrayApp.msi). Other ideas?

  8. Lear says:

    Worked like a charm. Thank you.

  9. Troy says:

    This worked like a charm, thanks for the help, the pop up screen was rather annoying.

  10. tehichan says:

    i have a problem while uninstall a program. It said can’t find the package eav8BCB.msi. I searched on google but can’t find the answer. Could you help me?

  11. lv_varella says:

    Worked for me.Thank you very much for the steps!

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